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Privacy Policy

Last updated: April 1, 2026

1. Information We Collect

When you use our website, request a quote, book a service, or contact us, we may collect the following personal information:

  • Name (first and last)
  • Phone number
  • Email address
  • Postal/ZIP code
  • Service address
  • Details about your electrical service request
  • How you heard about us

We also automatically collect certain technical data when you visit our website, including your IP address, browser type, device information, pages visited, and referring website. This data is collected through Google Analytics and cookies.

2. How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and service requests
  • Schedule appointments and provide electrical services
  • Send appointment reminders and service updates via phone, email, or text message
  • Process payments and invoicing
  • Improve our website and services
  • Send marketing communications (only with your consent)
  • Comply with legal obligations

3. Text Message Communications

If you opt in to receive text messages from Remarkable Electric, you consent to receive automated text messages related to your service request, appointment reminders, and promotional offers. Message frequency will vary. Message and data rates may apply. You may unsubscribe at any time by replying STOP to any message or by calling us at (289) 210-5221.

4. How We Share Your Information

We do not sell your personal information to third parties. We may share your information with:

  • Service providers: Go High Level (CRM and marketing automation), HouseCallPro (scheduling and field service management), Sanity (content management), Financeit (financing applications), Google (analytics), Vercel (website hosting)
  • Legal requirements: When required by law, court order, or regulatory authority
  • Business transfers: In connection with a merger, acquisition, or sale of assets

5. Cookies and Tracking

Our website uses cookies and similar technologies to improve your experience. This includes:

  • Google Analytics (website usage analysis)
  • Google Ads conversion tracking
  • HouseCallPro chat and booking widgets

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

7. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, and resolve disputes. Specifically:

  • Lead form submissions: Retained in our CRM for up to 3 years
  • Service records: Retained for 7 years for warranty and ESA regulatory compliance
  • Marketing communications: Until you unsubscribe or withdraw consent
  • Website analytics: Aggregated data retained for 26 months (Google Analytics default)

8. Your Rights

Under Canadian privacy law (PIPEDA) and Ontario regulations, you have the right to:

  • Access your personal information we hold
  • Request correction of inaccurate information
  • Withdraw consent for marketing communications
  • Request deletion of your information (subject to legal requirements)

9. Children's Privacy

Our website and services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

11. Contact Us

If you have questions about this Privacy Policy or your personal information, contact us: